Privacy Policy

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Privacy Policy

Effective Date: May 2026

At Pizza M21, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website (pizzam21.pk), mobile app, or online ordering services. By using our services, you agree to the terms described in this policy.

1. Information We Collect

Personal Information

When you register an account, place an order, or contact us, we may collect:

  • Full name
  • Delivery address
  • Phone number
  • Email address

We only collect this information when you voluntarily provide it to us.

Device Information

When you use our app or website, we automatically collect basic device data such as device ID, platform type, and notification token. This is used to send you order updates and improve your experience.

Analytics Information

We use third-party analytics tools (such as Google Analytics) to understand how our services are used. This data is aggregated and non-identifiable. By using our services, you consent to this processing.

Information from Third Parties

If you sign in via social login (e.g. Facebook), we may receive basic profile information from that platform in line with your privacy settings there.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including sharing your name, phone number, and delivery address with our kitchen and delivery staff
  • Send order confirmations and delivery notifications
  • Respond to your enquiries and provide customer support
  • Improve and personalise your experience on our platform
  • Send promotional offers and updates — only where you have opted in

3. How We Share Your Information

Pizza M21 does not sell your personal information. We may share it only in the following circumstances:

  • With our delivery partners, solely to complete your order
  • With trusted service providers who help operate our platform, under confidentiality obligations
  • If required by law, regulation, or a valid legal process
  • To protect the rights, safety, or property of Pizza M21 or our customers

4. Accessing & Updating Your Information

You can access, review, or update your personal information at any time by logging into your account on our website or app. For further help, please contact us at the details below.

5. How We Protect Your Information

We take reasonable technical and organisational steps to protect your information against unauthorised access, loss, or disclosure. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website and notify you by email or in-app notification where appropriate. Continued use of our services after an update constitutes acceptance of the revised policy.

8. Contact Us

If you have any questions about this Privacy Policy, please reach out: